Technical Support Engineer (K/M)

Technical Support Engineer (F/M) 

We are looking for a Technical Support Engineer who will help customers maintain and optimize their network management platforms based on BECS and BBE products. In this role, you’ll ensure the reliability and performance of customer systems, working closely with both clients and internal R&D teams. You’ll analyze technical issues, troubleshoot, and guide customers toward effective solutions. It’s a great opportunity for an engineer who enjoys problem-solving, system integration, and client-facing collaboration. This position fits someone with minimum 2 years of experience in a technical support or system engineering role who is ready to take ownership of the full support process.

Your main tasks will include:

• Managing support requests through Jira Service Desk 

• Clarifying and diagnosing incidents to provide accurate and timely feedback

• Reproducing issues in test environments and recommending appropriate fixes

• Acting as a link between customers and development teams

• Performing maintenance operations, remote upgrades, and license management

• Creating and updating internal documentation in Confluence

• Supporting bug prioritization and continuous improvement alongside the Support Manager

What we expect:

• Proven experience in technical support, preferably in the IT or telecom sector

• Solid understanding of Linux environments (RHEL or similar)

• Experience with ticketing systems (ideally Jira)

• Fluent English (minimum B2 level)

Nice to have:

• Exposure to version control tools like Git

• Knowledge of networking, virtualization, or OSS/BSS solutions

• Background in software development is an asset

What we offer:

• Hybrid work mode – 2 days a week in our centrally located Warsaw office

• Access to specialized technical and language training

• Comprehensive private medical care plan