Customer Service Team Leader with Turkish

Location: Kraków
Office attendance: 2/3 days per week in the office
Contract of employment: full-time
Level: Team Leader
Recruitment process: online 
About your future employer:

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

 

Customer Service Team Leader with Turkish 

 

We are looking for an experienced Customer Service Team Leader to build and lead a new international, multi-language team within a global Service Delivery Center. In this role, you will be responsible for managing daily operations, supporting customer service processes, and ensuring high-quality service across different markets.

You will work closely with internal teams and stakeholders, especially within Supply Chain, to ensure smooth operations, solve issues, and continuously improve processes.

 

Responsibilities:

• Lead and develop a multi-language Customer Service team
• Oversee daily team activities and ensure service quality and efficiency
• Act as the main contact point between customers and internal teams
• Cooperate closely with Supply Chain and business stakeholders
• Support order management activities and system-related topics
• Identify issues, solve problems, and drive performance improvements
• Train, coach, and support team members in their development
• Set clear goals, monitor progress, and provide regular feedback
• Organize team workload and ensure deadlines are met
• Participate in regular meetings with stakeholders and business leaders
• Support initiatives aimed at improving processes and standardizing ways of working
• Create a positive and motivating team environment

 

Qualifications:

• University degree (e.g. Business, Economics, Finance, or similar)
• Minimum 2–3 years of experience in managing a Customer Service team, preferably in FMCG/CPG environment
• Fluency in English and Turkish (written and spoken)
• Good understanding of Customer Service processes and channels
• Strong communication and interpersonal skills
• Ability to work under pressure and solve problems effectively
• Experience in working with MS Office tools
• Experience with process improvement (e.g. Lean) will be an advantage

 

We offer:

• Comprehensive training to ensure success in your role
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well - located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• Soft skills development
• Integration events
• International team and non-corporate work enviroment

Recruitment proces:

• Short interview with Antal Consultant
• Interview with HR
• Interview with HR & Hiring Manager
• Employment