Customer Service Specialist with French
Location: Dąbrowa Górnicza
We work hybrid: 2-3 days in the office weekly
Contract of employment: full-time
Level: Junior/ Mid
Recruitment process: online
Our client is a global corporation offering a dynamic and innovative work environment within a global structures. By joining our client, you will have the chance to be part of a pioneering organization that values its people, and is dedicated to delivering exceptional services to clients worldwide.
Customer Service Specialist with French
RESPONSIBILITIES:
- Serve as the primary contact for customers, managing daily communications with professionalism and care.
- Oversee the entire order processing cycle, ensuring accuracy from entry to delivery using SAP.
- Track order statuses and shipments, monitoring stock levels and delivery performance.
- Address order discrepancies, urgent requests, and service challenges effectively.
- Collaborate with various teams, including sales, supply chain, and production, to facilitate seamless operations.
- Manage customer credit limits, proactively reporting any risks or disputes.
- Anticipate customer needs to enhance service quality and prevent issues before they arise.
REQUIREMENTS:
- Previous experience in customer service, logistics, or order management roles.
- Proficiency in SAP and Microsoft Office, specifically Excel.
- Excellent organizational abilities and problem-solving skills.
- A customer-focused attitude with keen attention to detail.
- Fluent in both English and French.
- Capable of thriving in a fast-paced environment and prioritizing effectively.
WE OFFER:
- Competitive salary package, including base pay and an annual bonus.
- Hybrid working model (50/50 after onboarding).
- Strong focus on career growth with continuous development opportunities.
- Access to internal learning platforms and development programs.
- Opportunity to work in an international and culturally diverse environment.
- Exposure to industry experts and ongoing professional learning.
- Comprehensive benefits package supporting employee well-being and growth.
Recruitment process:
- Short interview with Antal Consultant
- Interview with HR & Hiring Manager
- Employment
