Strona główna

Oferty pracy

Produkcja

Customer Service Manager

Customer Service Manager

zachodniopomorskie
UOP
Hybrydowa
nr ref: 12/4/2026/EM/95090
Aplikuj

Location: Koszalin
We work: Hybrid (2–3 days from the office per week – flexible)
Contract of employment: Full-time
Recruitment process:Online 
About your future employer:

 

Our Client is a well-established, international manufacturing company. The organization operates in a dynamic, global environment and focuses on continuous improvement, innovation, and high-quality customer experience.

Customer Service Manager

We are currently looking for an experienced Customer Service Experience Manager who will play a key role in strengthening and stabilizing the Customer Service (Call Center) team while driving operational excellence and customer satisfaction.

 

Here are some of the things you can look forward to:

  • Leading and developing a Customer Service / Call Center team responsible for areas such as fleet, insurance, retail, order settlement, and quality
  • Analyzing and improving the entire customer journey to increase satisfaction and conversion
  • Reviewing and optimizing existing processes within customer service and settlements
  • Driving improvements and operational efficiency across the team
  • Coaching team members and leaders, acting as a strong people manager and mentor
  • Implementing best practices and solutions from other markets and external partners
  • Developing sales strategies and supporting business performance in cooperation with other departments
  • Leading digital initiatives and projects related to online tools and campaigns
  • Introducing new technologies and innovations (including AI where applicable)
  • Reporting and collaborating with international stakeholders (English-speaking environment)

What we’re looking for:

  • Proven experience in improving customer experience and/or sales performance
  • Experience in managing teams (preferably in customer service or operations environment)
  • Understanding of call center environment and key KPIs
  • Strong people management and coaching skills
  • Ability to communicate effectively with senior stakeholders (C-level)
  • Proactive, solution-oriented mindset and ability to drive change
  • Experience in process improvement and optimization
  • Interest in new technologies and trends (e.g., AI)
  • Fluent English (C1 level – required for daily communication and reporting)

Our Client has a lot to offer:

  • Employment in a stable, international organization
  • Hybrid work model (2–3 days from the office in Koszalin)
  • International exposure – business trips (approx. 4–5 per year) 
  • Real impact on business decisions and process improvements
  • Opportunity to implement your own ideas and drive change
  • Employment contract (initial 3-month trial period, then permanent contract)
  • Attractive compensation package including:
    • Quarterly bonus
    • Annual bonus
    • 13th salary
    • Company car (also for private use)

 

Recruitment proces:

  • Interview with Antal Consultant
  • Meeting with Management Board representative
  • Meeting with Customer Experience Manager (international stakeholder)
  • PAPI assessment
  • Final decision
Aplikuj

Zapisz się do bazy kandydatów

Poszukamy pracy dla Ciebie!

Oferty pracy
Wyślij CV

Mogą cię zainteresować

Kalkulator wynagrodzeń

Kodeks pracy

Formy zatrudnienia