Claims Specialist with Turkish

Location: Kraków
Office attendance: 2/3 days per week in the office
Contract of employment: full-time
Level: Mid/ Senior
Recruitment process: online 
 
About your future employer:
Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

 

 Claims & Returns Specialist with Turkish 

 

We are looking for a detail-oriented and communicative professional to join the team responsible for handling claims and returns processes. In this role, you will work closely with customers and internal departments to ensure accurate processing, analysis, and resolution of disputes.

 
Responsibilities:

• Analyze and clarify claims and returns disputes in cooperation with customers and internal departments (sales, logistics, finance)
• Ensure accurate and timely registration of claims and returns in the ERP system
• Contact customers and sales teams to resolve claims-related issues
• Monitor, report, and analyze claims and returns based on customer specifics and business needs
• Issue retrospective corrections in line with contractual agreements
• Maintain accurate records of retrospective settlements, including contract verification
• Support projects related to system improvements and processes within sales, customer service, and logistics areas

Qualifications:

• University degree
• Proficiency in English and Turkish (both written and spoken)
• Minimum 1 year of experience in a similar role (e.g. claims, customer service, finance operations), prefereably in shared service enviroment
• Very good communication and interpersonal skills
• Strong analytical mindset
• Basic knowledge of accounting principles
• Advanced knowledge of MS Office (especially Excel)
• High level of accuracy and attention to detail
• Ability to build relationships and work effectively with stakeholders

We offer:

• Comprehensive training to ensure success in your role
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well - located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• Soft skills development
• Integration events
• International team and non-corporate work enviroment

 

Recruitment proces:

• Short interview with Antal Consultant
• Interview with HR
• Interview with HR & Hiring Manager
• Employment